Refund PolicyWe handle Returns on a case by case basis with our ultimate goal of serving our customers and exceeding their expectations. Our return policy lasts 14 days from the receipt of your order.
To be eligible for returns, you item(s) must be UNUSED, UNWORN, with ALL Tags attached and in the same condition received with no missing pieces or damage.
Exempt items for returns
The following items are exempt for being returned:
* All Sale Merchandise
* Gift Cards
*Items with no RMA number or return attempted after 14 days of receipt of merchandise
To be Eligible for Returning merchandise
You must contact us (info@Classicboutique.ca) within 14 days of receipt of your order. You will receive a RMA (Return Merchandise Authorization) Number. This has to be written on the outside of the box (which has to be properly sealed and closed).
Return Shipping charges are your responsibility...This includes paying Customs and Duty (if applicable) plus insurance/tracking to ensure your package is received by us as we do NOT guarantee we will receive your returned item without this.
If you receive a refund, we will deduct our cost of shipping ($30) plus a restocking fee (20%).
Please send your returns to:
179 - 1355 Kingston Rd.
ClassicBoutique.ca reserves the right to alter or change this return policy at any time.
While we recognize that returns are an important part of your shopping experience with us, if we identify an unreasonable/frequent return pattern by you, we may restrict or refuse future transactions on our website by you or anyone at your address.
Returns at our Boutique Locations
We welcome personal returns at our locations if that is convenient for you. Please note the deductions for Shipping ($30) and restocking fee(20%) will still apply.
(please note that this return policy ONLY applies to ClassicBoutique.ca orders. Boutique locations have a NO REFUND policy and returns for items purchased there are not accepted).